Returns & Refunds Policy

Arctic Slush do not offer any refunds. Below is our returns policy for goods which are incorrect, faulty or damaged.

What is the warranty information on your slush machines?

Arctic Slush provides a 12 month warranty against defects in materials and workmanship for new branded slush machines. You will need to return the machine to us and we’ll do our best to resolve the problem as quickly as possible. If the slush machine is faulty, we’ll offer you a resolution in accordance with your legal rights.

Arctic Slush provides a 1 month warranty against defects in materials and workmanship for refurbished branded slush machines. You will need to return the machine to us and we’ll do our best to resolve the problem as quickly as possible. If the slush machine is faulty, we’ll offer you a resolution in accordance with your legal rights.

Can I change my order?

If you need to change your order please contact us as soon as possible on 0845 250 0757. We do our best to ship orders as quickly as possible, if your order has progressed too far to be changed you will need to lodge a return once you receive it - you can read more about that below.

What do I do if I received a faulty, incorrect or damaged item?

Arctic Slush offers returns for faulty, incorrect, or damaged items within 30 days of receipt of shipment. If the item you purchased isn’t returnable per our Returns Policy, you will be notified by a Customer Service Associate.

You are entitled to a replacement for any Arctic Slush item that arrives faulty, damaged or leaking, or wrongly delivered. Any goods that are being returned MUST have been signed for as damaged when delivered.

Before you request a replacement make sure that your item is eligible.

Arctic Slush does not accept returns of the following items:

·         Any item without an approved return merchandise number (RMA) by a Customer Service Associate.

·         Any item opened or used.

·         Any item not in its unused, original packaging.

·         Any item where clear payment has not been received.

When seeking a return on a product, please contact us via our website.

Once you have contacted us we will investigate your issues and advise you whether your product may be returned and if approved we will provide you with a Return Authorisation and instructions on how to proceed.

Once an item is returned we will inspect your goods and investigate any claimed defect or error, and where applicable process a replacement.

If we do not believe a replacement is applicable upon inspecting your goods your claim will be rejected, and you may be liable for the cost of return.

Faulty or damaged machine?

If you are returning a machine due to a fault or damage and after investigation we agree with your claim we will offer to repair or replace your machine.

If you wish we can offer you the option to upgrade the machine for the difference in cost.